PDF Ebook Whack-a-Mole: The Price We Pay For Expecting Perfection, by David Marx
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Whack-a-Mole: The Price We Pay For Expecting Perfection, by David Marx
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We're going to hurt each other ... It's a fact of life, a cost of doing business. On the bright side, we can reduce the odds. Abandon our no harm, no foul approach to criminal liability, initiate meaningful tort reform by retiring the medical malpractice system, rewrite regulations and corporate policies that outlaw human error, reconsider society's perceptions of both wrongdoers and unjustly injured victims, and teach parents to think differently about their children's mistakes. Marx addresses regulators, attorneys, corporate CEOs, public policy makers, the media, and even parents to show that current social perspectives toward our inherent human fallibility have substantially hindered efforts to make the world a safer place to live. While his observations are primarily about American culture, the lessons are universal. Insightful, bold, and told through often humorous tales, Whack-a-Mole pushes readers to rethink accountability at work, at home, at play.
- Sales Rank: #356722 in Books
- Brand: Brand: By Your Side Studios
- Published on: 2009-08-21
- Original language: English
- Number of items: 1
- Dimensions: 1.00" h x 5.70" w x 8.60" l, .90 pounds
- Binding: Hardcover
- 214 pages
- Used Book in Good Condition
Review
Marx's analytical tools provide an interesting framework for thinking about current events such as our banking and economic crisis or the contamination of food products with melamine in China. --Frank Byrne, President, St. Mary's Hospital, Madison, WI
Whack-a-Mole addresses and brings to light a sharp issue of societal confusion. It boiler plates a difficult and knotty philosophical issue down to a point of practical value in the daily life of the workplace. --Marc Dickinson, small business owner, Ardmore, OK
Whack-a-Mole is an easy and enjoyable read, written with a touch of humor. In illuminating his thesis, Marx uses simple events from everyday life that we can all relate to. He discusses justice at all levels interpersonal, organizational and societal. It is equally a book for public consumption as it is a must-read for policy makers, regulators, lawyers, educators, and professionals in high consequence industries like aviation and healthcare. Marx gives us hope that regulators will be convinced to find a more appropriate balance between system and individual accountability than is evident today. We can tread a better path than whack-a-mole. In a word, brilliant! --Max Stevens, retired Deputy Director of the Civil Aviation Authority of New Zealand
About the Author
David Marx is a systems engineer with a juris doctor in law. Ask him to describe what he does in one sentence and he ll tell you that his job is keep his clients from inadvertently killing their customers. From aviation to healthcare, David has spent his adult life helping others reduce the risks imposed on us all by our shared human fallibility. Through his work as CEO of Outcome Engineering, a Dallas-based risk management firm, David s efforts can be seen in the safety practices of high risk industries around the world. David lives with his wife and their five children in Allen, Texas.
Most helpful customer reviews
18 of 19 people found the following review helpful.
Dings and whacks - spoken like a lawyer?
By Amazon Customer
Whacking the mole is a salty metaphor for what we do to one another, either as individuals or as organizations, when we expect perfection. Whacking can get ugly.
Marx has translated legal and engineering language into a fun read. For this reviewer, what resonates the most is Marx's observation that mole-whacking drives problems underground. He suggests that the way people and systems typically respond to human fallibility could stand some inspection and correction. While predominantly aiming at high-risk environments, like healthcare and airlines, Marx provides examples from many layers of our culture. Draw your own personalized conclusions.
On the contrary side, the flow of the narrative is at times a bit stilted. There also seem to be hidden presuppositions that only the author could adequately illuminate. He didn't.
Should you read it? Does your organization expect perfection? Whack-a-Mole will make you think.
2 of 2 people found the following review helpful.
I'd like to read a book about how to implement this philosophy in an organization
By Horn Player
At the request of the organization that I work for I attended a seminar dealing with this concept back in 1994. The ideas of fixing systems rather than punishing individuals seemed so right, so palpable. When I returned, extremely excited about these concepts I was met with sneers and jeers. The other day I saw this book sitting on the desk of a safety officer and not knowing what it was about decided to read it. I was a little surprised at the content since our organization is still not there. I do remember taking a company survey several years ago asking if I felt we had a "just culture." I think I said "no." So we lost 19 years because the concept has not been fully implemented. So how do you do that? Government agencies don't get it. Plaintiffs attorneys don't get it. I still think its a great idea. Just wondering how do you do it. ?
1 of 1 people found the following review helpful.
On why errors and at-risk behaviour should be treated differently to recklessness
By Andy Evans
A readable explanation of the value of a just culture both within an organisation and within society more generally.
As such it really does need to be read widely, particular as it makes important points on the reduction of healthcare induced illness and fatalities as well as challenging the gut reactions that occur after a wide range of adverse events (like the current financial crisis, Deepwater Horizon etc).
While the basic theme should be familiar to many safety professionals (though perhaps not as many as there should be) there are some aspects that will be useful even if you are familiar with the just culture concept.
Marx advocates one of three reactions:
1) Console Human Errors
2) Coach At-Risk Behaviour (where a choice has been made that resulted in excessive risk)
3) Punish Reckless Behaviour
Importantly he stresses this should be independent of the outcome that occurred rather than simply shrugging when recklessness fortunately doesn't result in harm (that time). My main niggle is that Marx, though a systems engineer by background, could have emphasised systemic responses to the first two categories more. Also I'm not convinced that Marx has really defined a clear boundary between 2 and 3.
The critique of the Motorcyclist Magazines article 50 Ways To Save Your Life is an effective example of segregating good pro-safety preparations, safe behavioural choices and worthless advice.
There is a lot of powerful discussion on error management in healthcare (200,000 people die in the US alone due to medical errors), but those of us in aviation can't be smug. There is a very effective deconstruction of a laughably poor and counter-productive disciplinary policy from a US airline (though I fear one that many HR professionals would consider state of the art). He also has some very interesting observations on the ASRS scheme in the US which does strongly suggest that the legal approach to aviation error in the US is having an adverse effect of the safety culture.
The discussion on the work of the New Zealand Accident Compensation Corporation is also interesting, though it would have been interesting to see some safety data comparing NZ with other similar countries.
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