# Free Ebook The Wonderful World of Customer Service at Disney, by J. Jeff Kober

Free Ebook The Wonderful World of Customer Service at Disney, by J. Jeff Kober

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The Wonderful World of Customer Service at Disney, by J. Jeff Kober

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Dedicated to those who would love to make their work environment as polished and customer-friendly as a day at Disney, The Wonderful World of Customer Service at Disney is a celebration of great business practices that can be applied to any service organization. See it from the eyes of J. Jeff Kober, a foremost leader in the best business practices of not only Disney, but some of the best world-class organizations.

• Sales Rank: #1829126 in Books
• Published on: 2009-02-09
• Binding: Paperback
• 150 pages

About the Author
For over twenty-five years Jeff has focused on performance initiatives for the private and public sector. Those activities have ranged from providing leadership programming for top executives at GE to transforming the customer service experience for over 125,000 employees of Starwood Hotels & Resorts. Clients have included Shell, Federal Express, Office Depot, MetLife, Boeing and Volkswagen of North America. Consulting solutions have ranged from leadership to performance management; from customer loyalty to team building. Many of Jeff's consultant activities were associated with The Disney Institute, a best-practices institution modeled on America's first corporate university. While there, Jeff was responsible for building Disney's customer service and creativity programs. The models, concepts, and examples of that program were later introduced to corporate America in Be Our Guest, a popular benchmarking title published by The Disney Institute, with a forward by Michael Eisner. As chief Learning Architect of The Public Strategies Group, Jeff has been focused on the establishment and support of training and development for federal, state and local entitles. This includes a multi-year focus in transforming Federal Student Aid for The Department of Education. As a keynote speaker he has addressed a wide variety of topics for groups like Miami-Dade, The City of Sammamish and the governor's office in Iowa. While in Iowa he also created performance management training for the Department of Administrative Services, and for the Department of Corrections. Recently he has been providing leadership-wide development and support for the New York City Department of Finance. Jeff is now President of Performance Journeys, a training and development group devoted to developing and implementing performance improvement and learning in the workplace. He is also CEO for World Class Benchmarking, where he provides a programming series that benchmarks many of America's greatest organizations, such as Nordstrom, Ritz-Carlton and JetBlue. Recently, World Class Benchmarking supports organizations with thought leadership and practical solutions in building great brands, creating high-performance cultures, and in establishing world class results.

Most helpful customer reviews

2 of 2 people found the following review helpful.
A fun book, and easy to apply to your own business
By Neal Anderson
Jeff Kober does a great job at showing the inner workings at Disney from a fans viewpoint, then explains how things work and why. The best part, though, is how he shows you how you can apply these practices to improve your own business. I highly reccomend his book.

0 of 0 people found the following review helpful.
Behind The Scenes Insights From An Actual Disney Leader
By Mark D. Jones
J. Jeff Kober's book is a refreshing addition to the long list of business books written about the Disney Company. As an actual former leader of the Disney organization, Mr. Kober provides legitimacy to the numerous first-hand stories he shares as well as to his many insightful business applications.

Disney has long been renowned for their ability to exceed extraordinarily high expectations of "guests" from all over the world. "The Wonderful World Of Customer Service At Disney" provides an in-depth exploration of how The Disney Company earns this reputation each and every day.

Written in three sections, Kober covers the entire customer service experience by revealing the following:

1. "The Mind of Service": Showing how world-class providers of service think and what they focus on that makes them different/better - everything from connecting to values to getting buy-in on standards of excellence.

2. "The Hands Of Service": Details the "how" of delivering consistently high levels of service from the operational standpoints of people, setting, and process. Detailing actual employee behaviors, Kober shares great specific examples of behind-the-scenes business tips that lead to "on stage" (as Disney puts it) operational/customer experience results.

3. "The Heart Of Service": In addition to the myriad of tips Kober provides, he delves into what needs to happen to make a special experience even more magical. By showing how to make each and every customer feel important, understood, and valued, Mr. Kober unlocks solutions to some of the challenges every business leader faces today.

J. Jeff Kober has succeeded in packing more value into 150 pages than most other business books on the market today. His extremely readable and "cut to the chase" style really does the job - allowing us to catch the real-life "magic" and still have time to actually implement it in our own operation.

If every leader truly interested in making huge improvements in their business results read this book and made it required reading for their employees, we might actually see some way-overdue transformation in the way we're treated as customers. I know consumers everywhere are eager to be loyal to a company that makes this important effort - and J. Jeff Kober's book actually shows us how.

5 stars!

0 of 0 people found the following review helpful.
Pixie Dust
By Jula Jannausch
Behind the costumes, the fantasy and the magic, Disney World is a business like any other. And while some may think it is an unlikely business against which to benchmark, in his book, Jeff Kober has clearly demonstrated that it is clearly among the best.

Con-way learned this first hand nearly a decade ago through observation and study of the business behind the magic - and if a transportation (trucking) company can find transferable best practices from an entertainment business, anyone can find the 'golden nuggets'
that can change or enhance their business model for greater effectiveness. "The Wonderful World of Customer Service at Disney", is the best resource to support this journey.

Con-way's view of the role culture can play in business success was impacted by our Disney experience and our best practices have since become a model for other businesses in turn. So, whether your mission is to deliver happiness or freight, a little pixie dust can never hurt.

See all 12 customer reviews...

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# Download High Probability ETF Trading: 7 Professional Strategies To Improve Your ETF Trading, by Larry Connors, Cesar Alvarez, Connors Research LLC

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New! Softcover edition now available.

***Rated one of the Top 10 Investing & Trading Books of 2009 by SFO Magazine***

See Larry Connors' recent interview about ETFs in Investors Business Daily at ow.ly/38hUh

Are you worried about the risks associated with the stock market? Are you tired of seeing your returns diminish month after month, quarter after quarter?

Are you looking to potentially increase your trading profits AND reduce your risk level? How do you do this? With ETFs.

The First Quantified Book on Trading ETFs

TradingMarkets is excited to announce the launch of High Probability ETF Trading. Written by Larry Connors and Cesar Alvarez, this book is designed to give you the trading edge you need for success. The strategies have been tested back as far as 1993, all of which have performed with a high accuracy, some up to 90%. While there are many ways to trade ETFs, applying these strategies can increase your trading success.

3 Reasons Why You Should Be Trading ETFs

1. ETFs Are Safer Than Stocks - There is less single stock corporate risk as ETFs are a basket of underlying securities. With multiple securities, you aren t subject to the wide array of risk including corporate scandals, after market earning reports, and other factors that affect individual stocks.

2. Trade ETFs On Both The Long And Short Side - This enables the opportunity to profit in both rising and declining markets.

3. Trade ETFs With or Without Leverage - Many traders like the idea of getting added leverage in their trading and the newly released leveraged ETFs have seen tremendous volume growth as active traders have gravitated to them.

What You Will Learn From Reading High Probability ETF Trading.

In this book, you will learn 7 ETF strategies that have been tested on a universe of 20 of the more liquid ETFs including the SPYs and QQQQs. Each strategy was tested since the inception of the trading of each ETF.

How Well Have the Strategies Performed?

The strategies you will learn resulted in over 80% winning trades since October 2008 in the Larry Connors' Daily Battle Plan.
In fact, from October 2008, these strategies have resulted in following results in the model portfolio:

• 102 ETF Set-Ups
• 82 Winning Trades
• 80% Correct

How Do the Strategies Work?

You will identify the signals at the close of the day. Then, you simply place your orders and exit when the signal occurs, usually 3 to 7 trading days later. That's it!

Are the Strategies Difficult to Learn?

No! In fact all have only a few rules and all the strategies can be learned in an evening. You'll be able to apply the strategies to the next trading day.

Do You Have Strategies for Shorting ETFs?

Yes. Every strategy is designed to be traded both on the long side (especially for bull markets) and the short side (especially for bear markets).

• Sales Rank: #1495265 in Books
• Published on: 2009-05-26
• Number of items: 1
• Binding: Hardcover
• 122 pages

About the Author

Larry Connors CEO & Founder, TradingMarkets

Mr. Connors has over 27 years experience working in the financial markets industry. He started hiscareer in 1982 at Merrill Lynch and later moved on to become a Vice President with Donaldson, Lufkin, Jenrette. Mr. Connors has authored top-selling books on market strategies and volatility trading, including How Markets Really Work, and Street Smarts (with Linda Raschke). Street Smarts was selected by Technical Analysis of Stocks and Commodities magazine as one of The Classics for trading books written in the past century. His latest book, Short Term Trading Strategies That Work, was released in November 2008 and is already in its second printing.

Cesar Alvarez, Director of Research, Connors Research

Cesar Alvarez is Director of Research for Connors Research LLC. Previously Mr. Alvarez was a senior designer of Excel, helping Microsoft further create and build-out Excel. For the past 8 years Cesar has been a professional market researcher. Mr. Alvarez has been at the forefront of stock market research, having developed a number of successful trading systems now used by numerous investors and fund managers in the United States and internationally. Cesar attended the University of California, Berkeley where he received his Bachelors of Science in Electrical Engineering and Computer Science in 1989 and his Masters of Science in Computer Science in 1990.

HYPOTHETICAL OR SIMULATED PERFORMANCE RESULTS HAVE CERTAIN INHERENT LIMITATIONS. UNLIKE AN ACTUAL PERFORMANCE RECORD, SIMULATED RESULTS DO NOT REPRESENT ACTUAL TRADING AND MAY NOT BE IMPACTED BY BROKERAGE AND OTHER SLIPPAGE FEES. ALSO, SINCE THE TRADES HAVE NOT ACTUALLY BEEN EXECUTED, THE RESULTS MAY HAVE UNDER- OR OVER-COMPENSATED FOR THE IMPACT, IF ANY, OF CERTAIN MARKET FACTORS, SUCH AS LACK OF LIQUIDITY. SIMULATED TRADING PROGRAMS IN GENERAL ARE ALSO SUBJECT TO THE FACT THAT THEY ARE DESIGNED WITH THE BENEFIT OF HINDSIGHT. NO REPRESENTATION IS BEING MADE THAT ANY ACCOUNT WILL OR IS LIKELY TO ACHIEVE PROFITS OR LOSSES SIMILAR TO THOSE SHOWN.

PLEASE REVIEW THE FULL DISCLAIMER AT tradingmarkets.com/disclaimer

Most helpful customer reviews

20 of 21 people found the following review helpful.
Trading ideas worth a lot more than $50, but be careful
By F. d'Anconia
I give Mr.Conners much credit for laying out his trading rules with exceptional clarity, and for presenting the backtested results across many markets. The book is not vague and subjective. One rarely sees this in the, sadly, very questionable industry of trading advice. He is sharing an authentic "edge" he has discovered, which is more than one can say for the vast majority in this field.

The book is not perfect. He emphasizes the percentage of profitable trades and the average profit per trade. All well and good. But what was the worst trade? What was the maximum drawdown of a portfolio taking all his signals? What would the results be subtracting typical slippage and commissions? What was the longest losing period? One needs to know these data before starting a do-it-yourself trading program.

For the small price you pay, you get more than your money's worth in useful ideas from a brilliant, creative trading mind. In my opinion it would take prior trading experience, more research, and/or the purchase of one of the author's very expensive related services to implement the ideas safely and effectively. Indeed, the book seems to be a loss-leader for the advanced products. That stated, I liked it much more than most trading books I've read.

63 of 75 people found the following review helpful.
Failure to honor guarantee is not a good sign
By Amazon Customer
Using short term RSI for temporary overbought/oversold in a market headed the other way is a notion that these authors have presented before. However, by torturing the poor old RSI, they have found an additional trick for the pony. They also tortured John Bollinger's %b to produce pretty much the same signals found in the two RSI conditions.

A second approach, perhaps less familiar, is using highs/lows to create set-ups (highs/lows adverse to the market flow). Two variations on this, along with some scale down/up and scale in complete the eight entry strategems.

The authors have basically three varietals of exits. All are perfectly reasonable and appropriate to the work at hand. Two of these may be unfamiliar to many readers, thus making the book a worthwhile purchase without more.

I sound rather negative largely because those who have preceded me here are unjustifiably wildly optimistic. The book really covers very little ground, none of which is new.

At this update writing, I returned my book some three weeks ago. The company is claiming it didn't arrive and is declining to honor their guarantee. I also should note that Dave's wild enthusiasm may relate to his undisclosed business arrangements with the author/publisher of the book.

49 of 58 people found the following review helpful.
Dave S.
By Dave S.
Larry Connors and Cesar Alvarez' new book, "High Probability ETF Trading," can be considered a continuation of the research Connors published in his earlier books, most recently in "Short Term Trading Strategies That Work." Written for short-term traders, the format is similar to his other books:

1. An introduction that lays out a trading philosophy;
2. General rules for setting up the trade, e.g., only take long trades when the S&P 500 Index is above its 200-day moving average;
3. Specific and simple entry and exit rules for a number of different trading systems;
4. Charts showing the entries and exits on various ETFs, with a step by step description of each part of the trade: setup, entry, and exit;
5. Trade results for these systems; and
6. Thoughts on scaling in and out of trades, as well as thoughts on money management.

Readers of "how-to" books generally worry about whether the published trades were "cherry-picked" to make the systems look better than they really are in practice. Connors and Alvarez point out the introduction to "High Probability ETF Trading" that the systems' rules are robust, not curve-fitted, and backed by years of statistical test results.

I know from reading his earlier books that Connors seeks to develop strategies with a high probability of success. He and Alvarez hit the mark in this new book, which describes various strategies they developed and tested on various non-leveraged ETFs. Some of the strategies, like RSI 25, were developed years ago and described in Connors' earlier books. Other strategies are brand new, like RSI 75 for shorting.

Unlike in Connors' earlier books, this book discusses both standard and aggressive entries. "Aggressive" entries are second buys that are scaled in when the ETF becomes more oversold (for a long entry) or overbought (for a short entry). For example, buy the first unit when the 4-period RSI is below 25. Buy the second unit if the 4-period RSI is below 20.

As an investment advisor, I have neither the time nor the temperament to wade through books with chapter after chapter of musings, personal thoughts, and disjointed ideas. What I appreciate most about this book, as with Connors' other books, is that the authors lay out their strategies in a no-nonsense, nuts-and-bolts fashion: "If this and this, then do that."

I've traded Connors' strategies for years and they work. No one trade will make you rich but the consistent small winners add up. I highly recommend reading "High Probability ETF Trading" if you are a short-term trader looking for strategies that will help you make money.

See all 29 customer reviews...

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## Download The Sanders Autograph Price Guide (Sanders Price Guide to Autographs), by Richard Saffro

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Sanders Autograph Price Guide is the world's only comprehensive autograph price guide, covering sports, entertainment, music, history and politics, literature, science and more. Prices have been carefully compiled from actual auction transactions and sales listings from reputable autograph dealers. For the first time, sports autograph prices are included in this guide, where before sports was in its own edition. Sanders Guide has been the world's leading autograph pricing authority for over two decades.

• Sales Rank: #1511723 in Books
• Published on: 2009-01-16
• Ingredients: Example Ingredients
• Original language: English
• Number of items: 1
• Dimensions: 9.09" h x 1.07" w x 6.57" l, 1.65 pounds
• Binding: Paperback
• 560 pages

Most helpful customer reviews

10 of 11 people found the following review helpful.
Sanders Price guide is the complete guide to Autographs!
By Ronald L. Fox
This book has been my bible for autograph buying and selling for years. Richard Saffro has kept and surpassed the passed editions of this book. A rich tradition that George Sanders a collector and radio personality gave to the collector an idea of the value of autographs as they come in different forms, letters, signatures, or photos. I have been collecting for 40 years and have found this volume the most reliable as far as getting an idea to the true price of an item. With the thousands of names that are included in this book there are few of note, not included. If you are going to buy, trade or sell and autograph, or buy a item on Ebay, don't get stung by purchasing an item at 3 to 20 times its real value. Coin, Stamp, Book and antique dealers will have this book on their shelf as I do. Thanks Dr. Saffro for publishing your Sanders guide once again.

4 of 5 people found the following review helpful.
Still the best Autograph Price Guide, but now condensed
By Dan Hughes
The 6th Edition had 736 pages, this new 7th Edition only 560 pages. And the page size has shrunk from 9 x 7.5 to 9 x 6.5.

Comparing the first page of the 6th edition to the first page of the 7th edition, 3 out of the first 30 names have been eliminated from the new one. (They were an American WWII general, a Japanese WWII general, and a financial writer for Barron's and the Wall Street Journal).

If this ratio holds for the whole book, we have lost ten percent of the listings this time around.

New names have been added, and that probably means that even more old names have been thrown out. Rather than drop old to make room for new, the book should simply grow larger. Instead, it is much smaller.

Many of my autographs are relatively obscure (old-time radio and movie actors, lesser-known professional athletes, high-ranking-in-their-time but now-forgotten politicians), and these are the names I most need values for.

I would gladly have paid more for a full edition.

2 of 2 people found the following review helpful.
This Guide Sets the Bar for Autograph Collecting
By Book Collector
This is probably the most recognized guide to determine the value of autographs. A few of the entries are out of date, but overall it is a good standard for collectors.

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• Sales Rank: #4358909 in Books
• Published on: 2008
• Binding: Hardcover

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At last! An honest, straightforward and unapologetic guide to help reduce culture shock between the races. Using the methods and tips within, you can ease the confusion of interacting with white people, establishing a more direct approach, ensuring your own sense of peace. Learn How to Communicate With Whites. Identify which whites wear "The Mask". Inside, you'll find these points as well as: - Why whites are more courageous in the workplace ("The office is white people's turf.") - Why there still is little to no diversity in entertainment. ("Whites own all media. People of color own no outlets.") - How to activate your very own personal White People B.S. Decoder (Whites say, "Let the past go". Decoded, "Let us do what we want and shut up".)

• Sales Rank: #423744 in Books
• Published on: 2010-05-01
• Original language: English
• Number of items: 1
• Dimensions: 5.51" h x .25" w x 8.50" l, .31 pounds
• Binding: Paperback
• 104 pages

Features

• ISBN13: 9780615328003
• Condition: New
• Notes: BRAND NEW FROM PUBLISHER! 100% Satisfaction Guarantee. Tracking provided on most orders. Buy with Confidence! Millions of books sold!

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9 of 11 people found the following review helpful.
A very honest book
By Diamond M. Dominguez
A very honest book. I just bought it and read it a few nights ago. What I love about this book, is the how honest the writer is on how the white race views their place in life. and their expectations of themselves and others. I am speaking as a black male who has friends of various races. I bought the book only for the purpose of understanding whites in the workplace (the office). Although there were a few subjects on which I did not agree with the writer's advice on how to deal with white people in certain situations, I still appreciate the honesty. I highly recommend this book to minorities in the workplace.

12 of 16 people found the following review helpful.
A must read for all people!!!!
By Mr.Montenegro
This is one of the best books I've read in my life. The downside to the book is that is was short, but the upside is that I can read it over and over again in a short amount of time. I'm a 40 plus so-called black male in America, and the book was easy for me to relate to. The author pointed out some many situations that I've actually experienced. Now I'm not naive about some of the things I've experienced, the book made me realize the rudeness of people wasn't at all a figment of my imagination. Also, the author gave reasonable ways of the handling the slighest form of racism, that I can use against anyone who displays rudeness toward me that is unwarranted. The author deserves the highest prize that an author can receive, because the book was simply brilliant.

5 of 6 people found the following review helpful.
Intense
By Hetal Gandhi
Makes several good points, but often goes over the top with claims. This book will definitely make you more aware of white peoples' behavior and the underlying rationale

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In today s America, we are too often deluded in today s literature regarding motivation and how one can achieve wealth. Ask yourself, do we not have a wealth of information in America, to provide us with precisely all the information to produce increased number of millionaires? As of 2005, statistical financial analysis reveal the surprising conclusions: achievement and the overall fundamental improvements of real wealth in America today, in terms of real financial wealth and abundance, show 303,000 American taxpayers live the life of the Super-Rich, noted the New York Times. This means that only a hand full of these very lucky , gifted or inherited groups can acquire the comforts of the lavish multimillionaire lifestyle. Or is it entirely something else? We all work toward making an income suitable for our families needs, but is that enough? Have we this idea that wealth comes from place called, hard work. Don t you think you work hard already but aren t seeing any financial results? We are taught to believe that planning, perseverance and good old hard work will get us there. Unfortunately, most of us do just that and end up still, broke. There are millions of Americans each day trying to make a living rather than living to make it work! 140 million Americans are in the workforce each day trying to figure ways to make it better for themselves and their families. Are you ready to open your mind to a new possibility of financial wealth? Economic consensus show the very rich are the one s with assets well above one million dollars, excluding the real estate that they own. Will you be the next millionaire? Crucial to also report, there are new sources of information created by global economists who declare a continued widening gap between the rich and the poor persists. We must ask ourselves, why do only a small number of Americans live a life of opulence and majesty? While the rest of the American working individuals live their lives struggling each day to make a living?

• Sales Rank: #10384957 in Books
• Published on: 2007-12-01
• Original language: English
• Binding: Paperback
• 208 pages

Review
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About the Author
In 1970, KOSTAS PETER PANAYOTAKOPOULOS experienced a defining moment in his life, after visiting Greece for the summer with his family. At the age of 9 he was inspired by his first cousin, Dr. Meme Velengas, a Neurologist and Psychiatrist. He provoked my curiosity and gave me the interest and determination to pursue and study psychology. Dr. Velengas s office was lined with shelves containing books packed with psychological information. While visiting him at his office, he sat there patiently, skimming through assorted, psychology books in the waiting room. One phrase he read was, "Early to bed, early to rise makes a man healthy, wealthy and wise." That one quote from that one psychology book stuck with him ever since. At that young age, I imagined riches for following this fallacy. It left him with a deep sense of curiosity. He began to ponder this question for years. Today, his whole life is dedicated to helping others attain positive health and wealth. Kostas Peter Panayotakopoulos was born in San Francisco California and later moved to Sacramento s Capital of California. His profession has been helping others with their mental and emotional well-being. He wants people to know it is important to pause long enough to evaluate the world. There is no hurry on gaining wealth, without seeking to find our personal truths, which then seeks out the genuine purpose inside of us . He is a family man, a writer, a professional speaker and behavioral therapist. He is also an accomplished martial artist. He has worked extensively with chronic and acute patients over the span of 20 years. As a mental health specialist, he has counseled hundreds of children, adults and their families throughout the years. He received a Bachelor of Arts in Psychology from California State University, Sacramento and subsequently his Masters of Arts in Counseling Psychology at National University, with emphasis in clinical psychotherapy. Kostas Panayotakopoulos is working on his Doctorate in Psychology, and also currently working on his next project, a children s achievement book, with his wife and two son s. Kostas Peter Panayotakopoulos s website, Milliondollarattitude.net is filled with pertinent information to help you get ahead in life. You can email Kostas Peter Panayotakopoulos directly at Goflourish@aol.com

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^ Download Chopsticks in the Land of Cotton: Lives of Mississippi Delta Chinese Grocers, by John Jung

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The story of how a few Chinese immigrants found their way to the Mississippi River Delta in the late 1870s and earned their living with small family-operated grocery stores in neighborhoods where mostly black cotton plantation workers lived. What was their status in the segregated black and white world of that time and place? How did this small group of Chinese preserve their culture and ethnic identity?  Chopsticks in the Land of Cotton is a social history of the lives of these pioneering families and the unique and valuable role they played in their communities for over a century.

• Sales Rank: #1046476 in Books
• Brand: Brand: Yin Yang Press
• Published on: 2011-08-15
• Original language: English
• Number of items: 1
• Dimensions: 9.00" h x .64" w x 6.00" l, .83 pounds
• Binding: Paperback
• 256 pages

Features

• Used Book in Good Condition

Review
...  engagingly written study  of the Chinese grocery stores in the Mississippi River Delta from their post-Civil War Reconstruction era beginnings to the present. .. demonstrates how these sojourners from the Guangdong province found their niche in a unique and challengingly complex social setting...  Mel Brown,  Chinese Heart of Texas,

.... anchored in a creative mix of oral history, community historical documents and public records, and includes a generous fill of photos. As a study of the complexities of triangular race relations in the Jim Crow South, his work rivals James Loewen's classic study, The Mississippi Chinese.  Greg Robinson, Prof. of History, Universite de Quebec

... traces the paths of Chinese immigrants in Mississippi as they moved from laborers to become successful grocery store merchants for decades with family members and relatives serving as the backbone....pays tribute to the resilience and "can-do" attitude of these  entrepreneurs. Sylvia Sun Minnick, Sam Fow,The San Joaquin Chinese Legacy

About the Author
John Jung was born to immigrant parents from China who operated a laundry in Macon, Georgia.  At age 15, his family moved to San Francisco so that their children could have contact with a Chinese community. After earning a Ph.D. in psychology from Northwestern University, he was a Professor for 40 years. In retirement, he discovered the importance of writing about the vital role of family-run businesses such as laundries, restaurants, and grocery stores in Chinese American history.

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0 of 0 people found the following review helpful.
Untold history that needs to be told and known by all
By B. Chiu
When we discovered that our family had roots coming from the Mississippi Delta going back to 1890, people recommended this book. It expanded on our discovery and the author actually made time to meet up with us and meet my family! This history is amazing and why it is not taught in our public schools boggles my mind. This is truly American history and the contributions of this early Chinese community contributed greatly to what is good in America even when America tried to make it bad for them.

4 of 4 people found the following review helpful.
"Popsicles in the land of Cotton"
By J. Foon
I was born and grew up in Forrest City, Arkansas during the 50’s, 60’s and 70’s. Blacks were not allowed in any white grocery stores. So how did they eat??? Chinese, like my family, ran grocery stores in black neighborhoods to feed the “colored folks”. Whites would not allow blacks in their stores. And there was prejudice against Chinese too. Professor John Jung’s book about this slice of American life accurately presents the society dynamics of black, white and us Chinese, who just quietly worked in our stores, saved money for tomorrow and for our kids’ education. As one who grew up as the only Chinese in his own hometown in Georgia, Prof. Jung’s words, and the words of those he interviewed, have the soul and truth of shared personal experience. “Chopsticks in the Land of Cotton” and Prof. Jung’s series of books are now and will henceforth be among the definitive works about Chinese Americans in the South and of their lives in that era. I lived it. John Jung wrote it. I trust you will read it. - Jeu Foon

6 of 7 people found the following review helpful.
Great Expectations
By Kindle Customer
As a 1st generation Chinese-American who grew up in the Mississippi Delta during the 50's, I was disappointed to find John Jung's book similiar in theme to Jim Lowen's book, "Mississippi Chinese, Between Black & White." I had hoped to find in more detail, in narrative, the struggles of the early Chinese; instead, I sense their comments got lost in translation, i.e., absent was the emotional dimension.

Kathryn Stockett's book, "The Help," although fiction, would have been a perfect avenue to depict the Chinese in Mississippi. Except for pull-out quotes from Bobby Moon and others, I didn't get the real sense of struggle, prejudice, frustration -- or any of the emotive characteristics confronting the Chinese. The events were a recitation of...the events.

This is not to say that "Chopsticks," is not a good read. I commend Jung for his efforts to capture this fading corner of American society.In the next few years, little of the original voices will be left to speak of the Chinese and the making of America. And for this I congratulate him for adding another bookmark on behalf of the Chinese in Mississippi.

Frank Lee
Shaw, MS ('46-60)

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